Report a Claim

AIA Workers' Comp Program - National Liability & Fire

Every insured employer is mailed a complete claims packet immediately upon policy issuance.  Included are all instructions, necessary claims forms, and propoer notices for posting at the place of business. 
 

 Please forward First Reports of Injury and bills for all job related injuries to:

Associated Claims Administrators, Inc.
PO Box 230848
Montgomery, AL  36123-0848

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Phone:  1-800-388-6268

Fax:  1-800-988-4722
 

To process a claim in a timely manner:

-  Report all work related injuries to ACA as soon as they occur or as soon as the employer becomes aware of them.
-  Toll-free fax 1-800-988-4722, or email to submit First Reports of Injury, bills, and other information related to the claim.
-  Refer all medical authorization requests to ACA toll-free at 1-800-388-6268.
-  Communicate with the employee and ACA throughout the claim.
-  Have some light duty available for restricted duty.
-  Advise ACA when the employee returns to work.
 
 
This email address is being protected from spambots. You need JavaScript enabled to view it. a claims representative for further assistance.
 
  
 

AIA Property Plus Program - State National

All claims should be reported directly to North American Risk Services (NARS) as soon after the loss as possible.  Claims may be reported by any of the following options 24 hours a day, 7 days a week:

Phone:  1-800-315-6090

Fax:  1-866-261-8507

On-line:  http://www.narisk.com/partnerEtools.php

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North American Risk Services
P.O. Box 166002
Altamonte Springs, FL  32716-6002
Attn:  New Loss Unit
 
In order to ensure proper assistance, it is important to include a Loss Acord form or the policy number, name of the insured, and as much information about the loss details and involved parties as possible.  An adjuster will be assigned to the claim, and after reviewing the information provided will make personal contact.
 
A claim acknowledgement will be transmitted identifying the claim number and assigned claims adjuster.
 
Please note: it is preferred that claims of a serious nature are phoned in to NARS.  This allows NARS to escalate the loss immediately.
 
 

AmTrust

Contact the AmTrust claims department at: 1-866-272-9267 or This email address is being protected from spambots. You need JavaScript enabled to view it.

If you incur a loss under your AmTrust policy, it should be reported directly to AmTrust immediately, or as soon as possible. AmTrust Claims Professionals are available 24-hours a day, 365 days a year at 1-800-272-9267.

 

 

Travelers

Contact the Travelers claims department at: 1-800-238-6225.

If you incur a loss under your Travelers policy, it should be reported directly to Travelers immediately, or as soon as possible. Travelers Claims Professionals are available 24-hours a day, 365 days a year at 1-800-238-6225.

 

 

Excess & Surplus Lines - Non-Admitted Carriers

Report all claims as instructed by individual insurance policy.  Loss notices can be sent to AIA's E&S Claims Assistant by one of the following options:
 
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Phone:  1-800-593-5105
 
Fax:  1-251-639-5138
 
AIA-AGA Claims
P.O. Box 850609
Mobile, AL  36685
 
In order to ensure proper assistance, it is important to include a Loss Acord form or the policy number, name of the insured, and as much information about the loss details and involved parties as possible. 
 
If you need further assistance, please contact your underwriter.
 
 

All Other Carriers Represented by AIA

Please contact your underwriter for further assistance.

Associated Insurance Administrators, Inc.
P.O. Box 231330
Montgomery, AL  36123-1330
 
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Phone:  1-800-981-4242
 
Fax:  1-334-279-9966